Refund Policy

Effective Date: 5 November, 2024

At Baggins Technology Enterprises, we strive to deliver high-quality IT and subscription services to our valued customers across Africa and the European Union (EU). We understand that occasionally our services may not meet your expectations. To provide clarity and assurance, we have outlined our refund policy below. Please note that this policy applies exclusively to our IT services and subscription services. Our products, purchased either through our website or mobile apps, are subject to their own distinct refund policies, which can be accessed directly on their respective platforms.

1. IT Services Refund Policy

Eligibility for Refund:

– Service Dissatisfaction: If you are unsatisfied with the IT services rendered, you may request a refund within 30 days from the date of service delivery.

– Non-Delivery of Service: If, for any reason, the service promised was not delivered, you are entitled to a full refund upon verification.

– Technical Errors: In cases where technical issues on our part render the service unusable, a refund will be issued if reported within 30 days of the service completion date.

Non-Refundable Circumstances:

– Refund requests made after 30 days from the date of service delivery.

– Services rendered as per the agreed-upon specification with no subsequent dissatisfaction reported within the stipulated period.

– Additional costs incurred by third-party service providers during the course of the service.

2. Subscription Services Refund Policy

Eligibility for Refund:

– Cancellation within Cooling-Off Period: You have the right to cancel your subscription and request a refund within 14 days of subscribing without providing any reason (cooling-off period), applicable for customers in the EU as per the EU Consumer Rights Directive.

– Service Interruptions: If there are prolonged service outages due to infrastructure failures or unforeseen circumstances, you may request a refund for the affected period.

– Incorrect Charges: If you believe there has been an erroneous charge, please contact us for an investigation. If verified, a refund for the incorrect amount will be processed.

Non-Refundable Circumstances:

– Refund requests for services used beyond the 14-day cooling-off period are not eligible unless specified in the exceptions above.

– Partial month refunds after a billing cycle has begun (unless under specific circumstances such as service interruptions).

– Features unavailable during free trials once a paid subscription has commenced.

3. Process for Requesting a Refund

1. Contact Support: To initiate a refund request, please contact our customer support team at help@bagginshq.com. Provide your service details, invoice, and the reason for the refund request.

2. Verification: Our team will investigate and verify the claim based on the eligibility criteria mentioned.

3. Refund Processing: Approved refund requests will be processed within 7-10 business days. The refund will be credited to the original payment method used during the transaction.

4. Amendments

Baggins Technology Enterprises reserves the right to modify or amend this refund policy at any time. Any changes will be communicated through our website and will become effective upon posting.

For further information, inquiries, or assistance regarding our refund policy, please reach out to our customer support team.

Thank you for choosing Baggins Technology Enterprises. We are committed to ensuring your satisfaction and appreciate your continued trust in our services.